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E-Learning

giving information and reviewing numbers (e-learning 1): 3 October 2019 DONE!

 

Transferable skills: numbers

1. Watch the video of the slideshow on numbers (see below)

 2. Watch the video on “how to say different English numbers” here: http://englishfortourism.e-monsite.com/pages/tools/numbers.html

 3. Watch the video on “expressing the time in English” http://englishfortourism.e-monsite.com/pages/tools/numbers.html

 4. Do the worksheet “dealing with figures” Dealing with figures spaDealing with figures spa (95.59 Ko) and bring it to the the next class

 5. Make a recording for potential customers. How can I make a recording? See here.

Choose a real spa and give practical information:

  • opening hours
  • prices for different treatments
  • any loyalty scheme or membership programme
  • the location of the spa and how to get there
  • the surroundings and the type of spa (day spa, hotel spa, luxurious spa etc.)

  6. Send your recording to your teacher.

Wrting formal e-mails (e-learning 2): 31 October 2019 DONE!

Transferable skills: writing a formal email, replying to a written complaint.

1.To complete what you studied in class, watch the following video.

2. Write an email (at least 12 lines) to reply to the following email.

To: gascognespa@gironde.fr

From: jimdavis@mycompany.co.uk

Subject: corporate event at your hotel-spa

Dear sir/madam

Our company is considering a two-night seminar at your Hotel-Spa that would involve meetings during the day and relaxing in the evening. We would like to book for 17-19 March. There would be 12 participants.

I should be grateful if you could confirm the availability of the rooms and send a quotation on a full board basis.

Could you also give an indication of your rates for body treatments?

Yours faithfully,

Jim Davis

Human Resources Manager

3. Now write an email (at least 15 lines) to reply to the following complaint. Use expressions contained in the following document! ComplaintsComplaints (539.53 Ko)

Dear sir, madam

I am writing regarding my recent visit to your spa on the 15 January. When I arrived I was told that the massage therapist was late and that I would have to wait a short amount of time for my first treatment. I ended up waiting 40 minutes.

When I used the changing suites, the floor was wet and a bit dirty. As a result, I slipped and broke a fingernail. When I told the staff about what had happened they were unfriendly and advised me to wear slippers. But the slippers are not included in the price.

To conclude I am highly dissatisfied with my experience at your spa and won’t recommend it to my friends.

Yours faithfully,

Bree Van de Kamp

 

4. Now just for fun!

Cv and covering letter (e-learning 3): 28 November 2019

Transferable skills: CV or covering letter

Choose the task you want to do: CV or covering letter

1-CV: watch the following video

2- With the help of the video, fill in the worksheet: Worksheet on cv 1Worksheet on cv 1 (105.29 Ko) and send it to your teacher.

3- Write your cv and send it by email  

OR

4- Alternatively, Cover letter: watch the following video

5- Watch the following slideshow and see an example of letter Job huntingJob hunting (1.41 Mo)

6- Find a job offer for an assistant spa manager (on https://www.indeed.co.uk/for example)

7- Write a cover letter to reply to this advertised vacancy and send the job offer and the letter by e-mail 

 

Job interview (E-learning 4): 19 December 2019

Transferable skills: summarizing and speaking

1- Read the document "Job interview" Scan 173Scan 173 (1.41 Mo),

- underline the words you don't know, check their meaning on Word Reference  and make a list (English, French),

- highlight the words you think are useful and would like to use more, write a sentence for each one

2- Do the exercises page Exercises on job interviewExercises on job interview (1.38 Mo)

3 - Bring the vocabulary list, the sentences you wrote and the exercises worksheet back to class

4 - Watch the following video

PA: personal assistant MD: managing director

5- Make an oral summary of the different pieces of advice and send the recording.

Phone calls (E-learning 5): 9 January 2020

  1. Following the lesson on phone calls, prepare a phone call between a spa receptionist and a client (do it by pair)
  2. Use as many of the following expessions as you can (highlight the expressions you used, and give the numbers with the video) phonephone (958.66 Ko)
  3. Play the phone call and take a video of it, use your real names and tell them clearly.
  4. Send the video or share it via wetransfer. One video for two students.

TOEIC and grammar training (E-learning 6): 16 January 2020

Train on parts 5,6 and 7 that your teacher gave you in class.

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